Returns & Refunds
Effective Date: July 30, 2026 | www.aropop.com
We want your AroPop order to arrive correctly and in good condition. This Returns and Refunds Policy explains when products may be returned, exchanged, replaced, or refunded.
AroPop is a brand operated by Egrowmerce LLC (“AroPop,” “we,” “us,” or “our”). This Policy applies only to products purchased directly through www.aropop.com.
14-DAY RETURN PERIOD
You may request a return or exchange within 14 days after your order is delivered. Requests submitted after this period are not eligible for return or exchange, except where required by applicable law.
To start a return or exchange, email care@aropop.com and include:
- your order number or the email address used to place the order;
- the product or products you wish to return; and
- the reason for the return or exchange.
Products returned without first contacting us may be refused. Do not send a return to the address shown on the shipping package. That address may belong to a carrier or fulfillment partner and may not be authorized to accept returns. We will provide the correct return instructions after approving your request.
RETURN ELIGIBILITY
To qualify for a return or exchange, every returned product must be:
- unopened;
- unused;
- undamaged;
- in its original sealed packaging; and
- accompanied by proof of purchase.
Products that have been opened, unsealed, used, partially used, removed from their original packaging, tampered with, or damaged after delivery are not eligible for return, exchange, or refund.
Because AroPop products are wellness products intended for children, we apply these requirements strictly for hygiene, product-safety, and quality-control reasons. We reserve the right to refuse a return that does not meet the conditions above or that shows signs of use, opening, tampering, damage, or misuse.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
- opened, unsealed, used, or partially used products;
- gift cards;
- products marked “Final Sale” before purchase;
- free promotional items or gifts;
- products purchased from another retailer, marketplace, or unauthorized seller; and
- products damaged through misuse, improper handling, or failure to follow the product instructions.
Your rights regarding a product that arrived damaged, defective, or incorrect are described separately below.
BUNDLES AND MULTI-PACK ORDERS
Products purchased as part of a bundle or multi-pack may be returned only if the products being returned remain unopened, unused, undamaged, and in their original sealed packaging.
If only part of a discounted bundle or multi-pack is returned, any approved refund may be recalculated based on the price of the products retained and the discount applied to the original order. Free items included with a promotion must also be returned unopened and unused if returning the purchase that qualified for the free item. Otherwise, the value of the free item may be deducted from the refund where permitted by law.
RETURN SHIPPING
For an ordinary return, exchange, accidental order, or change of mind, you are responsible for the return shipping costs. Original shipping charges and any expedited shipping charges are non-refundable.
Returns must be sent using a trackable shipping service. You are responsible for the returned package until it is delivered to the return address provided by AroPop. We are not responsible for returns that are lost, misdirected, or damaged in transit.
We do not charge a restocking fee.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS
Please inspect your order promptly after delivery. If a product arrives damaged or defective, if you receive the wrong product, or if an item is missing from your order, contact care@aropop.com within 14 days after delivery.
Include your order number and clear photographs of:
- the product;
- the product packaging;
- the shipping package;
- the shipping label; and
- the damage or issue, where applicable.
We may request additional information reasonably necessary to review the claim. Do not discard the product or packaging until we confirm that it is no longer required.
If we confirm that a product arrived damaged, defective, incorrect, or missing, we may provide a replacement or refund, as appropriate. AroPop will cover any return shipping required for an approved claim caused by our error. We may provide a prepaid return label or confirm that no return is necessary.
Minor differences in color, scent, printing, or packaging that do not materially affect the intended use of the product are not considered defects.
EXCHANGES
Exchanges are subject to the same 14-day request period and eligibility requirements as returns. Exchanges are also subject to product availability.
For a change-of-mind exchange or an incorrectly ordered product, you are responsible for the cost of returning the original product and any applicable shipping cost for the replacement. If an exchange is required because we sent a damaged, defective, or incorrect product, we will cover the reasonable shipping costs associated with the approved exchange.
If the requested replacement is unavailable, we may issue a refund instead.
REFUND PROCESS
Once your return is received, we will inspect it to confirm that it meets this Policy. We will notify you whether the refund has been approved or refused.
Approved refunds will be issued to the original payment method. We aim to initiate an approved refund within seven business days after accepting the return. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Unless required by law or stated otherwise in this Policy, refunds do not include:
- original shipping charges;
- expedited shipping charges;
- return shipping costs; or
- discounts, promotional credits, or gift-card value not actually paid by the customer.
If a returned product does not meet the eligibility requirements, we may refuse the refund. We are not obligated to send an ineligible product back to you unless you arrange and pay for return shipping.
ORDER CANCELLATIONS AND CHANGES
Orders may begin processing shortly after they are placed. If you need to cancel or change an order, contact care@aropop.com as soon as possible. We will try to accommodate the request, but cancellation or modification cannot be guaranteed once the order has entered processing or fulfillment.
If an order can no longer be canceled, you may request a return after delivery in accordance with this Policy.
SUBSCRIPTION ORDERS
Cancelling a subscription prevents future subscription orders and recurring charges but does not automatically cancel an order that has already been processed or dispatched. Eligible unopened products received through a subscription may be returned in accordance with this Returns & Refunds Policy. Subscription discounts do not affect the applicable return conditions. For information about managing or cancelling a subscription, please refer to our Terms of Service.
REFUSED, UNCLAIMED, AND UNDELIVERABLE PACKAGES
If a package is returned because it was refused, unclaimed, not collected, or sent to an incorrect or incomplete address provided at checkout, we may deduct the actual return and shipping costs from any refund where permitted by law. We may also require payment of additional shipping costs before resending the order.
Purchases are not eligible for refund while a package is still in transit merely because tracking updates are delayed or temporarily unavailable.
MISUSE OF THIS POLICY
We reserve the right to limit or refuse returns, exchanges, replacements, or refunds where we reasonably suspect fraud, abuse, repeated or excessive claims, unauthorized resale, bulk-purchase misuse, false damage claims, or other misuse of this Policy.
Nothing in this section limits rights or remedies that cannot be excluded under applicable law.
THIRD-PARTY PURCHASES
Products purchased from another retailer or marketplace must be returned to the original seller and are subject to that seller’s return policy. AroPop cannot process refunds for purchases that were not made directly through www.aropop.com.
CONTACT US
To request a return or exchange, report a problem, or ask a question about this Policy, contact:
AroPop
A brand operated by Egrowmerce LLC
Email: care@aropop.com