Shipping Policy
Effective Date: July 30, 2026 | www.aropop.com
This Shipping Policy explains how orders placed through www.aropop.com are processed and delivered. AroPop is operated by Egrowmerce LLC (“AroPop,” “we,” “us,” or “our”).
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment is successfully completed. Business days are Monday through Friday, excluding U.S. federal holidays.
Processing times may be longer during product launches, promotions, holidays, periods of high order volume, or circumstances outside our reasonable control. Processing time is separate from estimated delivery time.
SHIPPING AREA AND COST
We currently ship only to valid addresses within the United States. Standard shipping is free unless a different shipping option or charge is clearly displayed at checkout.
ESTIMATED DELIVERY TIME
After an order has been processed and dispatched, delivery generally takes an estimated 7–12 business days. The estimated total time from order placement to delivery is therefore approximately 8–15 business days.
Delivery dates are estimates, not guarantees. Weather, carrier disruptions, holidays, security checks, remote destinations, high order volumes, and other circumstances outside our reasonable control may affect delivery. Any different timeframe clearly stated on a product page or at checkout will apply to that order.
ORDER TRACKING
When tracking is available, we will send the tracking information to the email address provided at checkout. Tracking information may take several business days to update after dispatch.
An order containing multiple products may be sent in separate packages. If this happens, the customer may receive more than one tracking number and the packages may arrive on different days. No additional shipping charge will apply.
DELAYS AND UNAVAILABLE PRODUCTS
We aim to dispatch orders within the timeframe stated in this Policy. If we learn that we cannot ship an order within the promised timeframe, we will notify the customer and, where required, provide a revised shipping date and the option to accept the delay or cancel the unshipped order for a prompt refund.
If an item becomes unavailable and we cannot fulfill the order, we may cancel the affected item or order and issue a refund to the original payment method. We will not substitute a materially different product without the customer’s consent.
LATE OR MISSING DELIVERIES
If an order has not arrived by the end of the applicable estimated delivery period, the customer should:
- Check the tracking information and delivery location;
- Check with household members, neighbors, or building management;
- Confirm that the shipping address in the order confirmation is correct; and
- Contact us at care@aropop.com with the order number.
We may ask the customer to allow a short additional period for delayed carrier scans or to cooperate with a carrier investigation. We will review confirmed cases of loss and provide an appropriate remedy, which may include replacement or refund, subject to applicable law. A package marked as delivered will not automatically qualify for a refund or replacement, but we will review the circumstances.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Address corrections should be requested immediately by emailing care@aropop.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery, or failed to collect the package, we may offer to resend it after the customer pays the actual reshipping cost. If a refund is offered instead, we may deduct nonrecoverable shipping or return costs to the extent permitted by applicable law, even if the original order qualified for free shipping.
If an order is delivered to the address provided by the customer, AroPop is not responsible for replacing or refunding the order solely because that address was entered incorrectly, except where required by law. If the addressing error was caused by AroPop, we will correct it at no additional cost.
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged or contains the wrong product, the customer should contact care@aropop.com promptly after delivery and include the order number, a description of the issue, and clear photographs of the product and packaging. We will assess the claim and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy and applicable law.
ORDER CHANGES AND CANCELLATIONS
Requests to change or cancel an order should be sent to care@aropop.com as soon as possible. We cannot guarantee changes or cancellation once processing has begun. After dispatch, the order generally cannot be cancelled and any eligible return will be handled under our Returns & Refunds Policy.
CONTACT US
For questions about shipping or an existing order, contact:
AroPop / Egrowmerce LLC
Email: care@aropop.com
Website: www.aropop.com